health advocate

Not All Angels Have Wings

By: Sonya Ferris, Enterprise Communications

He was standing on a ladder to clean out a roof drain when the unthinkable happened.

Kevin*, a 47-year-old man from North Florida, lost his balance and fell to the ground, fracturing both elbows, his left shoulder, and left kneecap upon impact. The injuries were so severe that he spent 19 days hospitalized at a local trauma center and rehab hospital and required five surgeries.

Kevin’s wife and father, John*, immediately became his caregivers—and realized they would need help navigating the complexities of the health system.

Thankfully, their health insurance Health Advocate R.N. Nancy Byers was ready to step up.