Ilyssa Drumm

GuideWell Social Media and Media Relations Consultant

GuideWell Helps Launch $5 Million XPRIZE Rapid Covid Testing Competition to Accelerate Safe Reopen and Return to Workplace and School

-Competition gives global community opportunity to develop frequent, fast-turnaround, inexpensive, and easy-to-use screening tests to identify COVID-19 cases before they lead to outbreaks-

GuideWell Mutual Holding Corporation (GuideWell), the parent to a family of forward-thinking companies focused on transforming health care, in collaboration with XPRIZE, OpenCovidScreen, Anthem, Inc. and other Blue Cross and Blue Shield plan partners, as well as other innovative organizations announced the $5 million XPRIZE Rapid Covid Testing competition to accelerate the development of high-quality COVID-19 testing that is low cost, easy to use, and quick-reporting, paving the way for more frequent testing.

Meet Nellie Coronel, a Bilingual Member Care Specialist

Trying to navigate the complexities of the health care system can be challenging for anyone. But when English is not your native language, trying to find answers to your health insurance questions can be even more difficult.

Nellie Coronel understands this firsthand. Her parents are from Ecuador and sometimes lean on her bilingual skills to help interpret their health-related questions.

“I see them struggle with the language barrier and it can be frustrating for them.”

Helping her own parents is part of what inspired Nellie to become a Bilingual Member Care Specialist at Florida Blue. In her role, she assists members with their billing questions, helps them find in-network providers and directs them where they can go for medical care and lab work.

“I enjoy the fact that I can help them with their claim information or with pharmacy issues and just make their life a little bit easier,” she said.

How a Member Care Specialist Helped a Woman Begin her Breast Cancer Journey

Confused, lost and frightened. That’s how Sckary Hurtado describes a health insurance member who was recently diagnosed with breast cancer.

One of the woman’s first phone calls following her diagnosis was to her health insurer. Although she had health insurance---she didn’t speak English and wasn’t sure how to navigate the health care system.

Sckary, a member care specialist, was the caring voice on the other end of the line. When the member broke down, Sckary got emotional too. Her role was to help guide this member on her health care journey and that’s just what she did. She provided the member with a list of in-network oncologists, explained how her providers would need to obtain authorizations and let her know who to contact to make sure her prescriptions would be covered.

When the call was over, the member was grateful for the help and better prepared to begin her breast cancer journey.

GuideWell Launches $100K Challenge to Address Health and Racial Inequities

GuideWell Mutual Holding Corporation (GuideWell), the parent to a family of forward-thinking companies focused on transforming health care, is launching Reshaping Health Access, a statewide challenge to identify solutions focused on addressing health access and literacy to underserved populations in Florida.

Both the COVID-19 health pandemic and the recent focus on racial injustice are critical public health issues that are shining a spotlight on the need to address health disparities. Reshaping Health Access will serve as one of several efforts GuideWell is taking to help our communities strive to achieve new levels of equality.

GuideWell Emergency Doctors Reminds People It’s Safe to Seek Care

Because of fears of contracting COVID-19, health care professionals say people throughout the country are afraid to go to emergency rooms and urgent care centers.

Now, health care providers are sounding the alarm.

Bethany Carlson, RN, who is a nurse manager at the GuideWell Emergency Doctors in Winter Park, says delaying care can be dangerous---even life threatening. She wants to urge the public not to put off seeking necessary or emergency care for themselves or their loved ones.

“A lot of the times they’re ignoring them (symptoms) a lot longer than they should so by the time they come to us they’re sicker than they needed to be just because they’re afraid.”

Dr. Christopher Hamann, MD, a Board-Certified Emergency Medicine physician, says ignoring symptoms is risky. He says someone who experiences a transient ischemic attack (TIA) or chest pain but ignores symptoms could end up having a stroke or heart attack.

GuideWell Celebrates Nurses Week

Throughout the GuideWell enterprise, there are many nurses in many different roles. National Nurses Week, which begins each year on May 6 and ends on May 12 - the birthday of nursing founder Florence Nightingale- is an exciting opportunity for our company to recognize the significant contributions of nurses in our organization. Recently, we caught up with a few nurses to hear more about how nursing has had an impact on their lives, especially during COVID-19.

Kirsten Baker, RN, BSN, MBA, CHC | Florida Blue Center

PopHealthCare Employees Team Up to Deliver Lifesaving Medication, Food During COVID-19

Sharon Daily has spent nearly three decades as a social worker caring for older adults and those with disabilities. But, the past few months have been unlike any other time. During COVID-19, her work has shifted from in-home visits to telephone check-in calls. And, the types of conversations she’s having with clients are different, too.

Prior to COVID-19, Daily helped health plan members navigate all aspects of their life. Now, she’s focused on making sure people are safe and their basic needs are met.

“Every phone call, every check-in is dealing with the more practical issues within life. We ask if they have enough food, who is grocery shopping for them, how are they getting their prescriptions,” she said.

GuideWell Launches $125,000 COVID-19 Health Innovation Collaborative

GuideWell has announced it is launching a COVID-19 Health Innovation Collaborative, an initiative that seeks to connect diverse innovative health-technology companies across the U.S. to bring forth solutions that address gaps in response to global health pandemics.

“At GuideWell, we believe it takes a village to support people and communities to achieve better health,” said Ana Gupte, GuideWell chief strategy and innovation officer. “We are launching this initiative as a call for solution-driven thought leaders to join a collaborative and innovative task force to aid our nation through this global health crisis and to better prepare us for future health pandemics.”

CEO Pat Geraghty Welcomes Top Health Care Industry Leaders to GuideWell Innovation Center

What to expect at the 2020 Lake Nona Impact Forum

The Lake Nona Impact Forum convenes more than 300 thought leaders with a variety of views from business, academia, government and health care, and will kick off on Wednesday, Feb. 26, in Orlando’s Lake Nona Medical City.

One of the main goals of the event is to bring thought leaders together who are driving creative, innovative health and wellness solutions, which in turn encourages thinking about new ways to address health care issues we’re all trying to solve.

Aging in Place Innovation Showcase Attracts Creative Ideas from Across U.S.

From makers of remote patient monitoring tools to creators of interactive software platforms, more than a dozen emerging health-tech innovators with solutions that focus on helping older adults age will present their ideas to investors and health industry experts during a day-long event. On Monday, Feb. 24, GuideWell will host its 2020 Aging in Place innovation showcase at its innovation center in Orlando's Lake Nona Medical City.

This unique one-day event offers entrepreneurs opportunities to present their business models, engage in one-one-one meetings with industry experts, participate in business development workshops and connect with a national network of health-technology investors.

Kirstie McCool, executive director of GuideWell Innovation, said as the population ages, it’s critical to support families and older adults as they age in their homes.

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