Author: Sonya Ferris, Enterprise Communications
It was 10:00am on a Monday when Kida Tisdale, RN Case Manager, called to check on her patient Byron*. The 43-year-old man from Jacksonville was struggling with some serious health challenges. Not only was he diabetic, but he had also been hospitalized twice in recent weeks for other issues and was recovering from major surgery.
In her role as a nurse with our health insurer's Place of Delivery care model (PODs), Kida often cares for high-risk patients. The PODs coordinate care for members with chronic conditions, improving the quality and cost of their care. The collaborative approach leverages a team of nurse case managers, pharmacists, social workers, nutritionists, and a population care manager.
In the short time she’d been working with Byron, Kida had been helping him learn to control his blood sugar. She also regularly spoke with Byron’s mother, Jackie, who was his caregiver.